Document Library

Centralised Governance Framework

Defines the relationship between AusCongo Network Inc. and Relief Wakes.

Organisational Chart

Full organisational structure from Board to support workers.

Conflict of Interest Policy

Board and staff conflict of interest management.

Business Continuity Plan

Disaster recovery and business continuity procedures.

Core Policies Manual

10 core policies covering all NDIS Practice Standards.

Master Compliance Checklist

Full NDIS Practice Standards compliance tracker.

Audit Readiness Guide

Maps every Practice Standard indicator to evidence.

Incident Report Form

Reportable incident documentation form.

Complaints Register

Complaints tracking and resolution register.

Continuous Improvement Register

Quality improvement actions tracker.

High Intensity Supports Policy

Module 1 high intensity supports clinical governance.

Initial Risk Assessment

Condition 2 initial risk assessment template.

High Intensity Care Plan Template

Clinical care plan template for HI supports.

SOAP Progress Notes Template

Subjective-Objective-Assessment-Plan progress notes.

Service Agreement Template

Standard NDIS service agreement for participants.

Client Intake Form

Comprehensive intake form for new participants.

Consent Form

Participant consent and privacy form.

Participant Handbook

Welcome pack for new participants and families.

90-Day Launch Plan

Week-by-week launch plan with action items.

Finance & Billing Procedures

NDIS billing, fund separation, and financial procedures.

Daily Operations SOP

Standard operating procedures for daily operations.

Staff Induction Checklist

New staff onboarding and induction checklist.

Staff Credentials Register

Register of all staff qualifications and clearances.

Code of Conduct Acknowledgement

NDIS Code of Conduct acknowledgement form.

Capability Statement

Professional capability statement for referral partners.